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POST
/
ticket
/
{id}
/
comment
Create a comment on a ticket
curl --request POST \
  --url https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "<p>Customer called again about the issue.</p>",
  "id": "CMT-98765",
  "contact_id": "C-10042",
  "agent_id": "AGT-42",
  "visibility": "public",
  "created_at": "2026-03-09T14:20:00Z"
}
'
import requests

url = "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment"

payload = {
"body": "<p>Customer called again about the issue.</p>",
"id": "CMT-98765",
"contact_id": "C-10042",
"agent_id": "AGT-42",
"visibility": "public",
"created_at": "2026-03-09T14:20:00Z"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
body: JSON.stringify('<p>Customer called again about the issue.</p>'),
id: 'CMT-98765',
contact_id: 'C-10042',
agent_id: 'AGT-42',
visibility: 'public',
created_at: '2026-03-09T14:20:00Z'
})
};

fetch('https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'body' => '<p>Customer called again about the issue.</p>',
'id' => 'CMT-98765',
'contact_id' => 'C-10042',
'agent_id' => 'AGT-42',
'visibility' => 'public',
'created_at' => '2026-03-09T14:20:00Z'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"strings"
"net/http"
"io"
)

func main() {

url := "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment"

payload := strings.NewReader("{\n \"body\": \"<p>Customer called again about the issue.</p>\",\n \"id\": \"CMT-98765\",\n \"contact_id\": \"C-10042\",\n \"agent_id\": \"AGT-42\",\n \"visibility\": \"public\",\n \"created_at\": \"2026-03-09T14:20:00Z\"\n}")

req, _ := http.NewRequest("POST", url, payload)

req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"<p>Customer called again about the issue.</p>\",\n \"id\": \"CMT-98765\",\n \"contact_id\": \"C-10042\",\n \"agent_id\": \"AGT-42\",\n \"visibility\": \"public\",\n \"created_at\": \"2026-03-09T14:20:00Z\"\n}")
.asString();
require 'uri'
require 'net/http'

url = URI("https://thalamus.nerds.nl/api/v1/partner/ticket/{id}/comment")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"<p>Customer called again about the issue.</p>\",\n \"id\": \"CMT-98765\",\n \"contact_id\": \"C-10042\",\n \"agent_id\": \"AGT-42\",\n \"visibility\": \"public\",\n \"created_at\": \"2026-03-09T14:20:00Z\"\n}"

response = http.request(request)
puts response.read_body
{
  "success": true,
  "data": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "id": "<string>",
    "ticket_id": "<string>",
    "body": "<string>",
    "created_at": "2023-11-07T05:31:56Z"
  },
  "message": "<string>"
}
{
"success": true,
"data": {
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"id": "<string>",
"ticket_id": "<string>",
"body": "<string>",
"created_at": "2023-11-07T05:31:56Z"
},
"message": "<string>"
}
{
"success": false,
"error": {
"code": "INVALID_REQUEST",
"message": "Validation failed: body is required"
}
}
{
"success": false,
"error": {
"code": "UNAUTHORIZED",
"message": "Invalid or revoked API key"
}
}
{
"success": false,
"error": {
"code": "NOT_FOUND",
"message": "Resource not found"
}
}

Authorizations

Authorization
string
header
required

Partner API key (e.g. nerds_live_a8f3d9k2m5n7p1q4r6t8v0w2x4y6z8)

Path Parameters

id
string
required

Ticket ID from the source system (e.g., Zendesk ticket ID)

Example:

"328099"

Body

application/json
body
string
required

Comment body (HTML or plain text)

Example:

"<p>Customer called again about the issue.</p>"

id
string | null

Comment ID (for idempotent upsert). If provided and already exists, the comment is updated.

Example:

"CMT-98765"

contact_id
string | null

Contact ID of the comment author (if customer)

Example:

"C-10042"

agent_id
string | null

Agent ID of the comment author (if agent)

Example:

"AGT-42"

visibility
enum<string>
default:public

Comment visibility

Available options:
public,
internal,
private
created_at
string<date-time> | null

Original creation timestamp

Example:

"2026-03-09T14:20:00Z"

Response

Comment updated (existing ID)

success
boolean
Example:

true

data
object
message
string