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POST
/
reference
/
status
Create or update a partner status variant
curl --request POST \
  --url https://thalamus.nerds.nl/api/v1/partner/reference/status \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "id": "waiting_on_customer",
  "label": "Waiting on Customer",
  "mapped_status": "pending",
  "source_system": "freshdesk",
  "status": "active"
}
'
import requests

url = "https://thalamus.nerds.nl/api/v1/partner/reference/status"

payload = {
"id": "waiting_on_customer",
"label": "Waiting on Customer",
"mapped_status": "pending",
"source_system": "freshdesk",
"status": "active"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
id: 'waiting_on_customer',
label: 'Waiting on Customer',
mapped_status: 'pending',
source_system: 'freshdesk',
status: 'active'
})
};

fetch('https://thalamus.nerds.nl/api/v1/partner/reference/status', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://thalamus.nerds.nl/api/v1/partner/reference/status",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'id' => 'waiting_on_customer',
'label' => 'Waiting on Customer',
'mapped_status' => 'pending',
'source_system' => 'freshdesk',
'status' => 'active'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"strings"
"net/http"
"io"
)

func main() {

url := "https://thalamus.nerds.nl/api/v1/partner/reference/status"

payload := strings.NewReader("{\n \"id\": \"waiting_on_customer\",\n \"label\": \"Waiting on Customer\",\n \"mapped_status\": \"pending\",\n \"source_system\": \"freshdesk\",\n \"status\": \"active\"\n}")

req, _ := http.NewRequest("POST", url, payload)

req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://thalamus.nerds.nl/api/v1/partner/reference/status")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"id\": \"waiting_on_customer\",\n \"label\": \"Waiting on Customer\",\n \"mapped_status\": \"pending\",\n \"source_system\": \"freshdesk\",\n \"status\": \"active\"\n}")
.asString();
require 'uri'
require 'net/http'

url = URI("https://thalamus.nerds.nl/api/v1/partner/reference/status")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"id\": \"waiting_on_customer\",\n \"label\": \"Waiting on Customer\",\n \"mapped_status\": \"pending\",\n \"source_system\": \"freshdesk\",\n \"status\": \"active\"\n}"

response = http.request(request)
puts response.read_body
{
  "success": true,
  "data": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "id": "waiting_on_customer",
    "label": "Waiting on Customer",
    "mapped_status": {
      "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "value": "pending",
      "label": "Pending",
      "sort_order": 4,
      "color": "#8b5cf6",
      "description": "Ticket is pending awaiting response from the ticket requester"
    }
  },
  "message": "Status variant created successfully"
}
{
"success": true,
"data": {
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"id": "waiting_on_customer",
"label": "Waiting on Customer",
"mapped_status": {
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"value": "pending",
"label": "Pending",
"sort_order": 4,
"color": "#8b5cf6",
"description": "Ticket is pending awaiting response from the ticket requester"
}
},
"message": "Status variant created successfully"
}
{
"success": false,
"error": {
"code": "INVALID_REQUEST",
"message": "Validation failed: body is required"
}
}
{
"success": false,
"error": {
"code": "UNAUTHORIZED",
"message": "Invalid or revoked API key"
}
}

Authorizations

Authorization
string
header
required

Partner API key (e.g. nerds_live_a8f3d9k2m5n7p1q4r6t8v0w2x4y6z8)

Body

application/json

Create or update a partner-specific status variant. The mapped_status maps this variant to one of the 6 internal categories.

id
string
required

Machine-readable status identifier (unique per partner)

Required string length: 1 - 256
Example:

"waiting_on_customer"

label
string
required

Human-readable display label

Required string length: 1 - 128
Example:

"Waiting on Customer"

mapped_status
enum<string>
required

Internal category this status maps to

Available options:
new,
open,
pending,
hold,
solved,
closed
Example:

"pending"

source_system
string | null

Which CRM or source system this status originates from

Maximum string length: 256
Example:

"freshdesk"

status
enum<string>
default:active

Set to inactive to soft-delete

Available options:
active,
inactive

Response

Status variant updated

success
boolean
Example:

true

data
object
message
string
Example:

"Status variant created successfully"