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POST
/
ticket
/
{id}
Create or update a ticket
curl --request POST \
  --url https://thalamus.nerds.nl/api/v1/partner/ticket/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "organization_id": "ORG-5001",
  "contact_id": "C-10042",
  "group_id": "GRP-100",
  "agent_id": "AGT-42",
  "title": "Internet connection issue",
  "status": "open",
  "priority": "high",
  "type": "support",
  "category": "technical",
  "subcategory": "connectivity",
  "created_at": "2026-03-09T10:30:00Z",
  "updated_at": "2026-03-09T14:15:00Z"
}
'
import requests

url = "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}"

payload = {
    "organization_id": "ORG-5001",
    "contact_id": "C-10042",
    "group_id": "GRP-100",
    "agent_id": "AGT-42",
    "title": "Internet connection issue",
    "status": "open",
    "priority": "high",
    "type": "support",
    "category": "technical",
    "subcategory": "connectivity",
    "created_at": "2026-03-09T10:30:00Z",
    "updated_at": "2026-03-09T14:15:00Z"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    organization_id: 'ORG-5001',
    contact_id: 'C-10042',
    group_id: 'GRP-100',
    agent_id: 'AGT-42',
    title: 'Internet connection issue',
    status: 'open',
    priority: 'high',
    type: 'support',
    category: 'technical',
    subcategory: 'connectivity',
    created_at: '2026-03-09T10:30:00Z',
    updated_at: '2026-03-09T14:15:00Z'
  })
};

fetch('https://thalamus.nerds.nl/api/v1/partner/ticket/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'organization_id' => 'ORG-5001',
    'contact_id' => 'C-10042',
    'group_id' => 'GRP-100',
    'agent_id' => 'AGT-42',
    'title' => 'Internet connection issue',
    'status' => 'open',
    'priority' => 'high',
    'type' => 'support',
    'category' => 'technical',
    'subcategory' => 'connectivity',
    'created_at' => '2026-03-09T10:30:00Z',
    'updated_at' => '2026-03-09T14:15:00Z'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://thalamus.nerds.nl/api/v1/partner/ticket/{id}"

	payload := strings.NewReader("{\n  \"organization_id\": \"ORG-5001\",\n  \"contact_id\": \"C-10042\",\n  \"group_id\": \"GRP-100\",\n  \"agent_id\": \"AGT-42\",\n  \"title\": \"Internet connection issue\",\n  \"status\": \"open\",\n  \"priority\": \"high\",\n  \"type\": \"support\",\n  \"category\": \"technical\",\n  \"subcategory\": \"connectivity\",\n  \"created_at\": \"2026-03-09T10:30:00Z\",\n  \"updated_at\": \"2026-03-09T14:15:00Z\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://thalamus.nerds.nl/api/v1/partner/ticket/{id}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"organization_id\": \"ORG-5001\",\n  \"contact_id\": \"C-10042\",\n  \"group_id\": \"GRP-100\",\n  \"agent_id\": \"AGT-42\",\n  \"title\": \"Internet connection issue\",\n  \"status\": \"open\",\n  \"priority\": \"high\",\n  \"type\": \"support\",\n  \"category\": \"technical\",\n  \"subcategory\": \"connectivity\",\n  \"created_at\": \"2026-03-09T10:30:00Z\",\n  \"updated_at\": \"2026-03-09T14:15:00Z\"\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://thalamus.nerds.nl/api/v1/partner/ticket/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"organization_id\": \"ORG-5001\",\n  \"contact_id\": \"C-10042\",\n  \"group_id\": \"GRP-100\",\n  \"agent_id\": \"AGT-42\",\n  \"title\": \"Internet connection issue\",\n  \"status\": \"open\",\n  \"priority\": \"high\",\n  \"type\": \"support\",\n  \"category\": \"technical\",\n  \"subcategory\": \"connectivity\",\n  \"created_at\": \"2026-03-09T10:30:00Z\",\n  \"updated_at\": \"2026-03-09T14:15:00Z\"\n}"

response = http.request(request)
puts response.read_body
{
  "success": true,
  "data": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "id": "<string>",
    "title": "<string>",
    "status": "<string>",
    "priority": "<string>",
    "type": "<string>",
    "category": "<string>",
    "subcategory": "<string>",
    "organization_id": "<string>",
    "contact_id": "<string>",
    "group_id": "<string>",
    "agent_id": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z"
  },
  "message": "<string>"
}
{
  "success": true,
  "data": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "id": "<string>",
    "title": "<string>",
    "status": "<string>",
    "priority": "<string>",
    "type": "<string>",
    "category": "<string>",
    "subcategory": "<string>",
    "organization_id": "<string>",
    "contact_id": "<string>",
    "group_id": "<string>",
    "agent_id": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z"
  },
  "message": "<string>"
}
{
  "success": false,
  "error": {
    "code": "INVALID_REQUEST",
    "message": "Validation failed: body is required"
  }
}
{
  "success": false,
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Invalid or revoked API key"
  }
}
{
  "success": false,
  "error": {
    "code": "SERVER_ERROR",
    "message": "Internal server error"
  }
}

Authorizations

​
Authorization
string
header
required

Partner API key (e.g. nerds_live_a8f3d9k2m5n7p1q4r6t8v0w2x4y6z8)

Path Parameters

​
id
string
required

Ticket ID from the source system (e.g., Zendesk ticket ID)

Example:

"328099"

Body

application/json

Fields for creating or updating a ticket. All fields are optional on update — only provided fields are changed.

​
organization_id
string | null

Organization ID as defined in the source system and synced via POST /organization/{id}

Example:

"ORG-5001"

​
contact_id
string | null

Contact ID as defined in the source system and synced via POST /contact/{id}

Example:

"C-10042"

​
group_id
string | null

Group ID as defined in the source system and synced via POST /reference/group

Example:

"GRP-100"

​
agent_id
string | null

Agent ID as defined in the source system and synced via POST /reference/agent

Example:

"AGT-42"

​
title
string | null

Ticket subject/title

Example:

"Internet connection issue"

​
status
string | null

Status id as defined in the source system and synced via POST /reference/status

Example:

"open"

​
priority
string | null

Priority id as defined in the source system and synced via POST /reference/priority

Example:

"high"

​
type
string | null

Type id as defined in the source system and synced via POST /reference/type

Example:

"support"

​
category
string | null

Category id as defined in the source system and synced via POST /reference/category

Example:

"technical"

​
subcategory
string | null

Subcategory id as defined in the source system and synced via POST /reference/subcategory

Example:

"connectivity"

​
created_at
string<date-time> | null

Original creation timestamp (from source system)

Example:

"2026-03-09T10:30:00Z"

​
updated_at
string<date-time> | null

Last update timestamp (from source system)

Example:

"2026-03-09T14:15:00Z"

Response

Ticket updated

​
success
boolean
Example:

true

​
data
object
​
message
string